What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Suspended Account

    Asked by TeAndra Woods  on June 17, 2017 at 12:00 AM

    I am trying to utilize Jot Form and create a new form but it is telling me that my account is suspended. How can I have it activated again?

    Page URL:
    https://form.jotform.com/twoods1

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    JotForm Support

    Answered by jonathan on June 17, 2017 at 12:54 AM

    You are using our forms to capture credit card account data. This is a violation to our Terms of Use.

    We have suspended the account and forms.

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    Answered by TeAndra Woods  on June 17, 2017 at 08:43 AM
    Ok, if the form is deleted can the account be activated again?
    ...
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    JotForm Support

    Answered by Mike_G on June 17, 2017 at 10:00 AM

    Yes, that is correct. In order for us to reactivate your account, we need to delete the form(s).

    Let us know how would you like for us to proceed.

    We will wait for your response.

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    Answered by TeAndra Woods  on June 17, 2017 at 10:43 AM
    What happens to the data from the forms if it is deleted?
    ...
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    JotForm Support

    Answered by AIDAN on June 17, 2017 at 11:15 AM

    Please note that when a form is deleted, all the data associated with it gets deleted too.