What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Auto-Suspended

    Asked by Ravi  on June 17, 2017 at 02:05 AM

    Why my account says auto-suspended when I try to login? And do you have the courtesy to even mention what was the reason and how to get the fixed??

    Simply showing error "auto-suspended".

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    JotForm Support

    Answered by Jan on June 17, 2017 at 05:20 AM

    Your account (rrsingh8282) is currently suspended. Our phishing tool suspended your account automatically. 

    The form "Professional Development Workshop Registration Form" is asking for login credentials. 

    Collecting sensitive information is not allowed here in JotForm. Please check our terms of use.

    You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.


    We can re-activate your account. However, we need to delete the guilty fields first. If that is okay with you, please let us know.

    We'll wait for your reply. Thank you.

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    Answered by Ravi  on June 17, 2017 at 05:43 AM
    I never created such a form.
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    JotForm Support

    Answered by ashwin_d on June 17, 2017 at 07:11 AM

    Hello Ravi,

    The suspected form is your account. Please check the screenshot below:


    Authentication form can't be used in JotForm and creating such forms are against the Terms of Use. I have deleted the password field and activated your account again.

    Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!