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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I getting error messages on my forms?

    Asked by AndyBeattiePhotography on June 17, 2017 at 01:06 PM

    I'm getting error messages on my forms, I've checked they are Published and Enabled.

    Form not found

     

    This form is disabled.
    Page URL:
    https://form.jotformeu.com/71663133350348

  • Profile Image
    JotForm Support

    Answered by Aury on June 17, 2017 at 03:48 PM

    Hello,

    Your account is suspended due that you are requesting password in plain text fields on your forms "Andy Beattie Photography - Booking Form (Card Payment)"  and "Andy Beattie Photography - Booking Form (Paypal)".

    Gathering this type of data in plain text fields will violate our Terms of use, as this is only allowed through encryption along database administration; and our forms do not provide this type of method.

    We have removed the guilty fields on this form and reactivate the account. You must refrain from doing a new form like that to prevent a potential suspension of your account.

    Regards.