Why am I getting error messages on my forms?

  • AndyBeattiePhotography
    Asked on June 17, 2017 at 1:06 PM

    I'm getting error messages on my forms, I've checked they are Published and Enabled.

    Form not found

     

    This form is disabled.
  • Aurora JotForm Support
    Replied on June 17, 2017 at 3:48 PM

    Hello,

    Your account is suspended due that you are requesting password in plain text fields on your forms "Andy Beattie Photography - Booking Form (Card Payment)"  and "Andy Beattie Photography - Booking Form (Paypal)".

    Gathering this type of data in plain text fields will violate our Terms of use, as this is only allowed through encryption along database administration; and our forms do not provide this type of method.

    We have removed the guilty fields on this form and reactivate the account. You must refrain from doing a new form like that to prevent a potential suspension of your account.

    Regards.