Calculation field is not passing to the Text Field

  • Profile Image
    teerawee
    Asked on June 18, 2017 at 11:41 AM

    Hi, 

    there's a further question to bother you.

    On the Bank Transfer details on the text tool, there's this issue that this variable is not working on my site. But it's strange as it works in the Preview Form -- the total amount display just fine.

    Here's the caption from my site: http://board.thaibynature.com/430737

     

    Is there anything I might have missed ? 

     

    Thanks.

  • Profile Image
    Jim_R
    Answered on June 18, 2017 at 11:55 AM

    I cloned your form to test this out but failed to see the same issue you showed on your screenshot. Here's how it looked like from my perspective:

    I purposely displayed the Total Amount calculation field for testing reasons. You'd see that the value was passed properly to the Text Field.

    Is there anything specific we need to do on your form, say, which fields need to be filled out and how to fill them out, in order to reproduce this? If so, kindly let us know so we can do more tests.

    Alternatively, you may also try embedding the form using the iFrame embed codes, as opposed to using the default <script> embed method to see if that will help.

    Complete guide: Getting-the-form-iFrame-code 

  • Profile Image
    teerawee
    Answered on June 18, 2017 at 12:28 PM

    Hi, 

    Thanks for your help.

     

    it's strange indeed, because the preview works just fine for me, too. 

    I also tried switched the browser from Chrome to Firefox, but it didn't work either. 

    Here's the screenshot: http://board.thaibynature.com/430737

     

    Have you tried it directly on the form ?

    http://www.thaibynature.com/export/product-form

     

    Thanks.

  • Profile Image
    Mike_G
    Answered on June 18, 2017 at 01:24 PM

    I have checked the form from your website and I am able to see the issue you described.

    However, I tested your form from its direct link and it seems to be working as expected.

    With this findings, we can only assume that there might be a conflict between your form's script and the script on your website.

    I see that on your website you have used the form's embed script.

    May we ask you try to embed your form using its iframe code please and see if that would make any difference?

    However, by using the iframe code the issue still persist, please let us know and we will be glad to help you further.

  • Profile Image
    teerawee
    Answered on June 19, 2017 at 11:38 PM

    Hi, 

    I didn't get get the latest email notification for this latest reply, or it might slip through the pile of emails. 

    Anyway, just follow your advise by using ifrom instead, and it works just fine now. 

    Many thanks for your help.  Appreciated it.