What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting Duplicate Submissions.

    Asked by mertful on June 18, 2017 at 01:07 PM
    Help I'm getting duplicate registrations now??  This one for sure..Virginia Scrapbooking Retreats
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    JotForm Support

    Answered by BDAVID on June 18, 2017 at 01:12 PM

    You can avoid getting duplicate submissions by setting up "Unique submissions" in your form: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form 

    As well, you can limit submissions by a unique question: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question 

    Open a new thread if you need anything else, we will be glad to assist you.

  • Profile Image

    Answered by mertful on June 21, 2017 at 05:22 PM

    Hello again,

     

    Ok I can't fix that to be "unique" simply because I had just edited it since I have some customers who fill out the same form for someone else using their same email. I was told to edit it to be unique.

    Now....My problem still exits I am getting repeated submissions for same person. Today I received 2 from Olivia Epps 252 am and 429 am. Same thing happened other day I got 2-4 of same person. The perosn is not submitting them it's something with the site messing up.

    This also counts as submissions please help.

     

    Thank you

     

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    JotForm Support

    Answered by BDAVID on June 21, 2017 at 07:01 PM

    Please let us know the exact form where you are getting the duplicates, and also list the ID of the submissions that are getting duplicated, so we can forward this to our back-end team for further investigation.

    In order to get the submission IDs, go to your submissions view: https://www.jotform.com/help/269-How-to-View-Form-Submissions 

    Then click on the gear icon and check the ID box to display the IDs:

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    Answered by mertful on June 21, 2017 at 08:04 PM

    Retreat Registration Form

    3738909546021582589
    Submission Date
    2017-06-21 16:49:14
    3738861517719708882
    Submission Date
    2017-06-21 15:29:11
    IP
    107.77.233.177
    3738803592114919331
    Submission Date
    2017-06-21 13:52:39
    IP
    108.255.121.12
    3737266632113611929
    Submission Date
    2017-06-19 19:11:03
    IP
    108.255.121.12
    ID
    3736991022111390714
    Submission Date
    2017-06-19 11:31:42
    3735863526021407381
    Submission Date
    2017-06-18 04:12:32
    IP
     

    204.195.189.206ID
    3735197422615482743
    Submission Date
    2017-06-17 09:42:22
    IP
    68.216.112.162

    ID

    3730123281215309616
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    JotForm Support

    Answered by BDAVID on June 21, 2017 at 10:15 PM

    Thanks, I have forwarded this to our back-end team. You will be notified via this thread when there is any update on this matter.