What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please shut down my account and refund me as I keep getting charged

    Asked by TUESDAYMEDIA on June 18, 2017 at 01:22 PM

    Hey team @Jotform,

           Th elast time I remember, I closed my account but I keep getting charged and got charged today as well. Not that I haven't even used the platform for months.

    Please, I would really appreciate it if you could close my account and refund me.

     

    Thanks,

     

    Michael 

    (Account Owner)

  • Profile Image
    JotForm Support

    Answered by AIDAN on June 18, 2017 at 01:50 PM

    I have canceled your Bronze subscription, refunded your last payment and closed your account as per your request.

    If you need further assistance please let us know. We will be happy to help. Thank you.