What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to go about charging users for recuring subscription payment

    Asked by lori_riskconusa on June 18, 2017 at 05:12 PM
    once they submit the form, how do we go about charging them for the subscription since there's no place for them to enter their Paypal information for the reoccuring subscription.
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    JotForm Support

    Answered by jonathan on June 18, 2017 at 05:27 PM

    Please refer to our user guide : How-to-Setup-a-Recurring-Payment-Option

    The billing information of the user should be captured already on their initial payment. The Paypal payment screen will be available to the users once they submit the form.

    The user will be able to provide their payment details then. So there is no need get again the same payment information for the next recurring billing/payment.

    I hope this is clearer. Let us know if you need further assistance.