Unable to scroll with mousewheel on embedded form

  • Profile Image
    memerich
    Asked on June 18, 2017 at 05:14 PM

    I am having an issue with the embed script on a Wordpress website (using BeTheme) .

    In the form editor I am able to scroll up and down with the mouswheel regardless of my mouse cursor position.

    However, on the website where I have embedded the form, the scrollwheel is disabled/does not work when the mouse cursor is touching the form. 

    I found a few previous postings by people with the same issue, but the answers did not resolve my situation. 

    I am working in Chrome. 

    Please help!

  • Profile Image
    jonathan
    Answered on June 18, 2017 at 05:36 PM

    I see that you were using the full source code embed of the form on your website.

    What I suggest you do for now is to re-embed the form on your website using instead its iframe publish code.

    User guide: Getting-the-form-iFrame-code

    Let us know if re-embedding the form still did not resolve the issue.