Getting a copy of my response

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    Asked on June 18, 2017 at 11:50 PM


    I responded directly to an enquiry from the jotform submission.  How can I get access to that email that I sent?

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    Answered on June 19, 2017 at 12:53 AM

    If what you mean is that you have received a notification and responded to it on your email, you can view the email that you have sent on your Sent items on your email account.

    However, I may be misunderstanding your inquiry so if possible, can you please provide us more details regarding your question, such as the form and submission involved?


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    Answered on June 19, 2017 at 01:43 AM
    Hi Thanks for getting back to me so quickly.
    When I’m in the “submissions” on JotForm, there’s an option at the top of my screen to reply or forward (see screen shot below), when I select reply, the from address is one of our email addresses, but when I go to the “sent items” of that particular email address the correspondence I’ve sent does not display there. Is there somewhere in the Jotform platform where replies might be stored?
    Kind Regards,
    Linda Cerone
    General Manager
    Nepean Football Assoc. Inc.
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    Ph: +61 2 4731 2911
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    Answered on June 19, 2017 at 03:29 AM

    Thanks for the details, Linda.

    You should be able to view the email activity history whether from form submissions or from email forwarding/replying on the submissions page by accessing the activity history page. Please check this guide for information how:

    Please note however that there are no means to search in detail the emails that were sent, nor can they be sorted according to content.

    If you have other questions, please let us know.