I cannot seem to reset my password.

  • Bridget Battistoni
    Asked on June 18, 2017 at 11:58 PM

    It acknowledges a reset has been sent to this email adrdress, but nothing comes to the inbox.  I have also checked junk.

     

    Thanks,

    Bridget Battistoni

    mjbattistoni@comcast.net

  • John_Benson
    Replied on June 19, 2017 at 1:45 AM

    The email address (mjbattistoni@comcast.net) is not in our bounce list. I checked the mail logs and I can see that the password reset instruction email was sent successfully.

    I cannot seem to reset my password Screenshot 20

    Please contact your email provider and request them to add JotForm's IP addresses to their whitelist. You can see list of domains on this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses