Error message: Oops you have reached your limit.

  • Profile Image
    Asked on June 19, 2017 at 12:14 AM
    I tried to them email the form to myself and the studio email but it was saying 'opps you've reached your limit' I though it was because it was the email address so I changed it to another studio email. It said the same error. I changed it back to the original email address and paid for 1 month of the next package thinking this would solve the issue, but now its locking me out saying that my account is suspended!! Please help as I have families that require this link in order to sign and pay for new terms!
  • Profile Image
    Answered on June 19, 2017 at 01:06 AM

    Hello Ylanda,

    It seems you are replying / forwarding submissions form your form's submission page. Please note that we have replying / forwarding submissions limits which is 20 per day for free accounts and 100 per day for the paid accounts.

    I did check your account and found that you have bronze subscription which gives you 100 reply/forward submissions per day. If exceed this limit, it will show "Oops reached your limits" error message. If the issue persists, I would suggest you to please use your email account where you must have received submission emails to forward submissions.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!