What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditions not working?

    Asked by interpon on June 19, 2017 at 12:43 AM

    Hello, I've set up a condition to use a certain email notification (Notification - ASEAN) when Country = Vietnam / Malaysia / Singapore / Indonesia / Thailand. However, when I did the test and chose Country = Vietnam, I received the email notification twice - one using "Notification - ASEAN" and one using "Notification - AU". 

    What did I do wrong?

    Page URL:

  • Profile Image

    Answered by WilliamR on June 19, 2017 at 01:42 AM

    I cloned your form and tested it, and used the Vietnam option under the country list. However, I was not able to get any duplicate emails.

    Are you still experiencing this issue?