How can I get my account unsuspended?

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    Stewart Howell 
    Asked on June 19, 2017 at 12:46 AM

    this is my second support ticket for the same problem

    please respond

    we are new customer, rapidly heading towards a paid account.

    we are a not for profit organisation.

    we are a soccer club with 85 teams.

    we use teh jotform to collect the police checks of the coaches and team officials




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    Answered on June 19, 2017 at 02:02 AM

    I checked your account, and it was suspended because of the fields that asked for card number and expiry date. These are sensitive information which violates our Terms of service.

    I would recommend, deleting those fields on your form. Once that is done, let us know and we will reactivate your account.

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    Stewart Howell 
    Answered on June 19, 2017 at 04:43 AM
    Thanks for your prompt response William.
    Before I can fix that problem can you unblock my IP please.
    See screenshot...
    [image: Inline images 1]
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    Answered on June 19, 2017 at 08:16 AM


    I would like to inform you that we cannot display email attachments on our support forum. Please check our user guide in order to attach a screenshot to the forum: How to Post Screenshots to Our Support Forum

    Another point I would like to remark that I have deleted guilty fields and activated your Jotform account. 

    If you need further assistance, please let us know.

    Thank you.

    Kindest Regards.

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    Answered on June 21, 2017 at 03:43 AM
    Hi Amy
    If we get a paid account and move the form to a secure URL, would you be
    able to restore the data that was collected in those 2 fields that were
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    Answered on June 21, 2017 at 05:49 AM

    Hello Stew,

    Unfortunately no. 

    Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools

    Thank you!