PDF version of form: Labels appear overlapped

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    jesslynheath
    Asked on June 19, 2017 at 12:53 AM

    Whenever I generate a PDF of my survey (with or without page breaks) the top choice of my multiple choice questions moves to overlap the actual question. See image below.

     

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    Nik_C
    Answered on June 19, 2017 at 02:48 AM

    I checked your forms and I was able to replicate this issue, please allow me some time to check this issue and I will get back to you as soon as possible.

    Thank you!

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    Nik_C
    Answered on June 19, 2017 at 03:09 PM

    Thank you for your patience.

    I tested this issue further and I will forward this to our backend team for further checking.

    We will inform you once the issue is resolved.

    Thank you!

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    jesslynheath
    Answered on June 29, 2017 at 01:49 AM

    Any luck?

     

    I need these Pdf's soon

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    Nik_C
    Answered on June 29, 2017 at 02:05 AM

    I'm sorry, but we don't have any update at this time.

    I will follow up with the developer assigned for a possible update.

    Thank you for your patience.

     

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    Rose
    Answered on July 18, 2017 at 09:29 AM

    We are sorry for this inconvenience. 

    There might have been so many things which cause this problem. Mainly, if there is any injected CSS or if there is any field shrinked or if the form height does not fit the A4 paper size, the PDF form could have this problem. So, we strongly suggest you to clone your form to make following changes on your form in order to get a PDF without problem. 

    1. Clone your form

    2. Delete your css if you have injected any.

    3. Unshrink field if you have already shrinked.

    4. Add page break to your form to fit it to A4 paper size. If you have already page break, please try to change page break position. 

    Please also note that when you add page break to your form or change position of them, there is still a possibility that the same problem will happen again. So, please try several times to get the best fit. Since, the code to download form as PDF seems have conflict if any of the above things exist. 

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    Rose
    Answered on August 15, 2017 at 09:44 AM

    First of all, we are so sorry for this delay and inconvenience caused to you.

    We investigated the issue further and found a solution to fix this problem.  I would like to inform you that you can download your form as PDF without any problem after that. I checked it on our side and there is no overlapping issue now. 

    Thank you in advance for your understanding and please feel free to contact us if you have more questions. We would be pleased to assist you for any issue you may have.