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  • Profile Image

    User is being redirected to main form?

    Asked by Sarah_MWG on June 19, 2017 at 01:42 AM


    I've followed the instructions but can't get the info to save.

    I have created an auto responder email however, have set up so an email is sent but the user is redirect to the main form once the session id is created.

    Thanks in advance,


    This is a re-post of a comment on How to Save Forms and Continue Later

  • Profile Image
    JotForm Support

    Answered by Charlie on June 19, 2017 at 03:41 AM

    Hi Sarah,

    I checked your account and I see you have two forms in setup for this. 

    Form 1: MWG_User

    Form 2: Building 'Save' Feature - MWG_Wedding Invitation


    Your users are being redirected to Form 2 automatically because you have set the "Thank You" page in form 1 to redirect them. Here's a screenshot where to find that option:


    If you do not want to redirect your users, you need to change that setting. Please also review the guide https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later. You'll need to make sure that Form 2 will have ?session= appended in it's link and you need to pass a variable or an identifier from form 1 that will be used in the session URL, example is the email address entered by the user in form 1. 

    Let us know if you need more assistance on this.

  • Profile Image

    Answered by Sarah_MWG on June 23, 2017 at 01:43 AM
    THANK YOU!!!!!
    All sorted now.