What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to stop the sub-user to receive notification email?

    Asked by scienta on June 19, 2017 at 01:57 AM

    A person from our organisation has left the company and I would like her to not receive notifications any more. As the administrator/owner of the account, I have removed her from the sub-user list but she is still receiving the notifications. How can I stop her from receiving the notifications.

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    JotForm Support

    Answered by John_Benson on June 19, 2017 at 03:50 AM

    To my understanding, the sub-user is still receiving notification emails. In order to fix the issue, you need to remove the sub-user email address on the notification email of the form. To do that, please follow the screen animation below:

    1. Log in to your account and open the form.
    2. Go to the Settings page and select the Emails tab.
    3. Click the Pen Icon to open the notification email page.
    4. Go to the Recipient tab and remove the sub-user email address in the Recipient Emails.

    If the issue persists, please provide the Form ID, Account username, and email address of the sub-user so we can investigate it further.