What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My embedded form is not loading on my website

    Asked by YorkshireGraphics on June 19, 2017 at 07:00 AM
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    JotForm Support

    Answered by WilliamR on June 19, 2017 at 09:06 AM

    Sorry to hear about all your troubles. May I know the method you use to embed the form on your website? Are you using the iFrame method?

    Also, if you can provide me the URL of your website, where the form is embedded, that would be much appreciated.

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    Answered by YorkshireGraphics on June 19, 2017 at 10:52 AM

    Hi there. The method I am using is adding a gadget on google sites. I made sure I entered my ID but it isn't loading. Even when accessing my website externally i.e from a friends device. 

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    Answered by YorkshireGraphics on June 19, 2017 at 10:55 AM

    http://www.yorkshiregraphics.co.uk/contact-us

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    JotForm Support

    Answered by AIDAN on June 19, 2017 at 11:42 AM

    Thank you for providing us with the page URL with your embedded form.

    Based on my inspection of the page, I suggest re-embedding the form using the iFrame method. We have a guide on how to get your form's iFrame embed code here: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered by YorkshireGraphics on June 19, 2017 at 12:26 PM

    I tried the iframe method and it didn't load well either. It was 'untidy' if you like. 

     

    Thank you

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    JotForm Support

    Answered by Welvin on June 19, 2017 at 01:39 PM

    You seem to be using the Classic Google Sites, the gadget is the preferred method of embedding the form. Please check the steps on this guide and make sure to follow it all; https://www.jotform.com/help/19-Adding-Form-to-Google-Sites.

    I got it to work here: https://sites.google.com/a/jotform.com/welvin-jotform/

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    Answered by YorkshireGraphics on June 19, 2017 at 01:48 PM

    Yeah. I've done that. About 6 times and still no joy. 

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    JotForm Support

    Answered by Welvin on June 19, 2017 at 03:14 PM

    Send us an invite at welvin@jotform.com and support@jotform.com to edit the site so we can check this for you.