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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    fields not appearing in completed form

    Asked by kate barron on July 31, 2012 at 04:18 PM

    I started with a form template and added fields.  I previewed the form and completed all of the fields, but when I get the completed form by email, but the fields I added do not display in the message.  What did I do wrong?

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    JotForm Support

    Answered by Mike_T on July 31, 2012 at 06:38 PM

    Thank you for contacting us.

    Let me please inform you that our system stop updating Notification Email Body once you change it.

    Your problem is caused by outdated {tags} in your Notification Email, for example, you have {occasion} tag instead of {whatIs}.

    The easiest way to solve the problem is just to create a new Notification. You will have all the default {tags} in that new Notification.


    Please feel free to contact us if you need any further assistance.