Not receiving form submissions

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    Asked on July 31, 2012 at 05:12 PM


    I have stopped receiving form submission email alerts.  When I first created the form in January of this year and up until now it worked great. I noticed in May and June the submission had gone down and when I went the your web site to down load the excel report it acutally shows there have been more submissions than I am receiving. However, for the month of July I have not received any at this time, but the excel report shows there have been 10 submissions. Could you please help me with the form submission issue so I can receive the form submissions by email when the visitor submits their information.

    Thank you,

    Edward Prokopf, II

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    Answered on July 31, 2012 at 05:17 PM

    I am having the exact same issue. I have also sent Jotform and email, Mine is It seems I haven't been receiving them for almost 3 weeks.  I hope we resolve this issue soon. I am somewhat releived that I am not the only one having the issue.

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    Answered on July 31, 2012 at 06:55 PM


    Your mail server denied some notification email from us, so that our system placed your email address to the bounced list.

    Here is the log:

    Reason(s) : 5.3.0 - Other mail system problem 554-'Denied [5b2ef9f4.0.3990085.00-2237.6=] (Mode: normal)'

    We have removed your email from the bounced list. It should solve the problem. Please monitor delivery from now.


    We have replied to your original thread.

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    Answered on July 31, 2012 at 07:23 PM

    We are experiencing the same issue can you please help? We have a couple of forms that we use on different pages of our site and email templates.



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    Answered on July 31, 2012 at 07:30 PM


    We will deal with your issue on the new thread you have opened. Thanks!

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    Answered on August 01, 2012 at 11:15 AM
    Thank you. I appreciate the help.
    Edward Prokopf, II
    Marketing Manager
    Commercial REALTOR(r)
    207 Milam Street, Suite C
    Shreveport, Louisiana 71101
    p: 318.221.0541
    f: 318.221.0568
    Licensed by Louisiana Real Estate Commission
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