What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving form submissions

    Asked by eprokopf on July 31, 2012 at 05:12 PM


    I have stopped receiving form submission email alerts.  When I first created the form in January of this year and up until now it worked great. I noticed in May and June the submission had gone down and when I went the your web site to down load the excel report it acutally shows there have been more submissions than I am receiving. However, for the month of July I have not received any at this time, but the excel report shows there have been 10 submissions. Could you please help me with the form submission issue so I can receive the form submissions by email when the visitor submits their information.

    Thank you,

    Edward Prokopf, II

    Page URL:

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    Answered by reelstuff2000 on July 31, 2012 at 05:17 PM

    I am having the exact same issue. I have also sent Jotform and email, Mine is www.revstreen.com. It seems I haven't been receiving them for almost 3 weeks.  I hope we resolve this issue soon. I am somewhat releived that I am not the only one having the issue.

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    JotForm Support

    Answered by Mike_T on July 31, 2012 at 06:55 PM


    Your mail server denied some notification email from us, so that our system placed your email address to the bounced list.

    Here is the log:

    Reason(s) : 5.3.0 - Other mail system problem 554-'Denied [5b2ef9f4.0.3990085.00-2237.6=
    016691.p01c11m106.mxlogic.net] (Mode: normal)'

    We have removed your email from the bounced list. It should solve the problem. Please monitor delivery from now.


    We have replied to your original thread.

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    Answered by SymbalooEDU on July 31, 2012 at 07:23 PM

    We are experiencing the same issue can you please help? We have a couple of forms that we use on different pages of our site and email templates.




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    JotForm Support

    Answered by NeilVicente on July 31, 2012 at 07:30 PM


    We will deal with your issue on the new thread you have opened. Thanks!

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    Answered by eprokopf on August 01, 2012 at 11:15 AM
    Thank you. I appreciate the help.
    Edward Prokopf, II
    Marketing Manager
    Commercial REALTOR(r)
    207 Milam Street, Suite C
    Shreveport, Louisiana 71101
    p: 318.221.0541
    f: 318.221.0568
    Licensed by Louisiana Real Estate Commission
    This email and any files transmitted with it are properties of U.L. Coleman Companies and/or its affiliates, are confidential, and intended solely for the individual or entity to which this email is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe you have received this message in error, please delete message immediately from your computer. Any other use, retention, dissemination, or forwarding, printing, or copying of this email is strictly prohibited.