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    Phone numbers not being displayed in notification emails.

    Asked by jonesco61 on June 19, 2017 at 12:26 PM

    The phone numbers are not showing up on my submitted applications.  I have tried deleting the fields and replacing them, I have change the code many time, and now am trying and Iframe.  I have tried turning on and off, then off and on...ect.. What is going on with the phone number fields?  Can you go into my dashboard to see if I need to do something else.

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    JotForm Support

    Answered by ashwin_d on June 19, 2017 at 01:57 PM

    Hello jonesco61,

    I'm sorry for the trouble caused to you. 

    I did check your form's notification email alert and found that the field name of the phone number is different. It seems you have edited your email alert and then deleted and added the form fields again.

    Please note that if you edit your email alert, it becomes dirty. That means after you edit your email alert, any changes you make in your form will not reflect in your email alert. The best way to solve this problem is to delete the existing email alert and add again. A new email alert will always include all form fields of your form. You may like to take a look at the following guides which should help you:

    Delete email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new email alert: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!