Reply Emails FROM SUBMISSION FORM

  • Profile Image
    QNanny
    Asked on June 19, 2017 at 01:03 PM

    Hello,

    I have asked the question multiple times and keep getting answers for other questions. From the submission form, when I hit reply to send the candidate an email - they are not receiving it. I have tested it multiple times and it never works. 

    This is how we tell a submission that they are rejected - PLEASE let me know if you understand the question and you can contact me via phone @ 646-430-2663; an email is NOT preferred. 

    Regards,

    Melissa

    Quality Nanny Placements 

  • Profile Image
    david
    Answered on June 19, 2017 at 02:22 PM

    We do not currently offer phone based support, however, we will be happy to help here.  The reply-to email address, is currently set to the "Email Address" field in your form:

    This will send your notification email from our address but when you hit "Reply" from the notification email, it will send to whatever was entered in the "Email Address" field in your form.  This only applies when responding from the email notification, it has no affect on responding from the submission view:

    https://www.jotform.com/help/269-How-to-view-Submissions

    When using the "Reply" feature from the submission view, it may use a different field or multiple fields from the form.  Using this feature requires a bit more attention to which address is being used and may require copying/pasting the correct address from the form data.