What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reply Emails FROM SUBMISSION FORM

    Asked by QNanny on June 19, 2017 at 01:03 PM

    Hello,

    I have asked the question multiple times and keep getting answers for other questions. From the submission form, when I hit reply to send the candidate an email - they are not receiving it. I have tested it multiple times and it never works. 

    This is how we tell a submission that they are rejected - PLEASE let me know if you understand the question and you can contact me via phone @ 646-430-2663; an email is NOT preferred. 

    Regards,

    Melissa

    Quality Nanny Placements 

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    JotForm Support

    Answered by david on June 19, 2017 at 02:22 PM

    We do not currently offer phone based support, however, we will be happy to help here.  The reply-to email address, is currently set to the "Email Address" field in your form:

    This will send your notification email from our address but when you hit "Reply" from the notification email, it will send to whatever was entered in the "Email Address" field in your form.  This only applies when responding from the email notification, it has no affect on responding from the submission view:

    https://www.jotform.com/help/269-How-to-view-Submissions

    When using the "Reply" feature from the submission view, it may use a different field or multiple fields from the form.  Using this feature requires a bit more attention to which address is being used and may require copying/pasting the correct address from the form data.