Form field missing from submission emails.

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    Asked on June 19, 2017 at 01:26 PM



    Created my first form and worked great on test. After testing one of the field is missing.


    Link to the form:


    missing the field for please submit your thankyou page URL.


    Thanks a lot


    Bill Tannar



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    Answered on June 19, 2017 at 03:01 PM

    Hello Bill,

    I'm sorry for the trouble caused to you. 

    The form #71695001831149 which you have shared in your question seems to have been deleted already. With which form you are having this issue with? Do get back to us on this and we will take a look.

    Do you mean to say that you are missing fields form your notification emails? Please note that if you edit your email alert, it becomes dirty. That means if you make any changes in your email alert, any changes you make in your form will not reflect in your email alert. The best way to solve this problem is to delete the existing email alert and add again. A new email alert will always include all form fields of your form. You may like to take a look at the following guides which should help you:

    Delete email alert: 

    Add new email alert: 

    We will wait for your response.

    Thank you!