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  • Profile Image

    Form field missing from submission emails.

    Asked by autoincomefunnel on June 19, 2017 at 01:26 PM

    HEllo

     

    Created my first form and worked great on test. After testing one of the field is missing.

     

    Link to the form: https://form.jotform.com/71695001831149

     

    missing the field for please submit your thankyou page URL.

     

    Thanks a lot

     

    Bill Tannar

     

     

    Page URL:
    https://form.jotform.com/71695001831149

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    JotForm Support

    Answered by ashwin_d on June 19, 2017 at 03:01 PM

    Hello Bill,

    I'm sorry for the trouble caused to you. 

    The form #71695001831149 which you have shared in your question seems to have been deleted already. With which form you are having this issue with? Do get back to us on this and we will take a look.

    Do you mean to say that you are missing fields form your notification emails? Please note that if you edit your email alert, it becomes dirty. That means if you make any changes in your email alert, any changes you make in your form will not reflect in your email alert. The best way to solve this problem is to delete the existing email alert and add again. A new email alert will always include all form fields of your form. You may like to take a look at the following guides which should help you:

    Delete email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new email alert: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    We will wait for your response.

    Thank you!