What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notification not working properly

    Asked by larrz on June 19, 2017 at 06:05 PM


    One of my forms has an email notification sent to 5 email addresses. Four work and one doesn't. Any idea why this could be. The email address is correct. The address that doesn't work is dsesti@optonline.net




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    JotForm Support

    Answered by Mike on June 19, 2017 at 09:08 PM

    Thank you for contacting us.

    It appears that your email address ended up in our bounce list due to rejected message(s).

    We have now removed mentioned email address from our bounce list, so that the email delivery attempts should be restored. 

    Related guide:

    How to remove your email address from bounce list

    If you need any further assistance, please let us know.