What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I downgrade my account?

    Asked by libjotter on July 31, 2012 at 08:56 PM

    I went to account settings, and clicked on "switch subscription", and i clicked on "downgrade" (from premium to basic), and it took me to plimus and asked me for a username & password.  I've never had a username & password for Plimus.  My email doesn't work for "forgot password" - I'm confused. please help....could you please email me an answer to 


    - thank you - it's important to me to not pay further monthly fees for the premium service which I no longer need.

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    Answered by jeanettebmz on July 31, 2012 at 10:27 PM

    I have cancelled your subscription and put your account back to the Free subscription.

    Thank you for using our product!

    Keep enjoying Jotform!