How do I downgrade my account?

  • Profile Image
    libjotter
    Asked on July 31, 2012 at 08:56 PM

    I went to account settings, and clicked on "switch subscription", and i clicked on "downgrade" (from premium to basic), and it took me to plimus and asked me for a username & password.  I've never had a username & password for Plimus.  My email doesn't work for "forgot password" - I'm confused. please help....could you please email me an answer to 

    elisabeth1234567@gmail.com

    - thank you - it's important to me to not pay further monthly fees for the premium service which I no longer need.

  • Profile Image
    jeanettebmz
    Answered on July 31, 2012 at 10:27 PM

    I have cancelled your subscription and put your account back to the Free subscription.

    Thank you for using our product!

    Keep enjoying Jotform!

     

    Jeanette