Take and upload photos from my phone is not working

  • kristenteel
    Asked on June 19, 2017 at 11:58 PM
    Can I ask another question?
    My form seems to have lost the ability to take and upload photos from my
    phone. It used to work, but now it does not fully turn on the camera. I
  • John_Benson
    Replied on June 20, 2017 at 1:40 AM

    Hello,

    May we know what phone mobile device you're using? Also, are you referring to this form (http://www.jotform.us/form/71494977465171)? If yes, I was not able to replicate the issue using iPhone 6s plus. I cloned your form and I made a test submission. Here's the result:

    Take and upload photos from my phone is not working Image 1 Screenshot 20

    I have successfully received the uploaded image using the mobile back camera. Could you please provide more details of the issue you're encountering so we can investigate it further?

    We'll wait for your response. Thank you.

     

  • kristenteel
    Replied on June 20, 2017 at 6:43 AM
    Iphone 5s. It worked up until a few days a ago. That is the correct form.
    ...
  • Elton Support Team Lead
    Replied on June 20, 2017 at 8:16 AM

    It worked for me when I checked it on a physical iPhone device.

    Take and upload photos from my phone is not working Image 1 Screenshot 40

    Take and upload photos from my phone is not working Image 2 Screenshot 51

    I tested it on Android too and it is working as well.

    Take and upload photos from my phone is not working Image 3 Screenshot 62

    Perhaps it was your browser that is not showing the camera option anymore? An update in your iOS device maybe? There were no updates made with the file upload fields so it should continue to work as it is. 

    I suggest you try it with another browser as well just to check if it's not your current browser that is not working.

  • kristenteel
    Replied on June 20, 2017 at 12:43 PM
    It is definitely a safari issue. I am fully updated and nothing has
    changed. Are you testing in Safari? I tested on chrome and it works
    ...
  • David JotForm Support
    Replied on June 20, 2017 at 1:52 PM

    Different browsers have different levels of security and access to the rest of the phone.  It could be browser specific settings on your device.  I tested on an Emulated version of Safari as I do not have any apple devices to test with and the upload did work on the emulator.

  • kristenteel
    Replied on June 20, 2017 at 2:43 PM
    Thank you! I will look further into my phone.
    ...