What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to send conditional email?

    Asked by ge01734 on June 20, 2017 at 12:52 AM
    Also, what triggers the Send email dropdown in the logic? No matter what I select, it stays grayed out.
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 20, 2017 at 03:14 AM

    Hello ge01734,

    I am not sure if I have understood your question correctly. Do you mean to say that you want to send submission email to specific email address based on the selection of dropdown field?

    Please note that submission emails are sent only when the form is submitted. You may like ot take a look at the following guide on how to send conditional emails:  https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!