What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions: How can I view an encrypted form?

    Asked by albertsschloss on June 20, 2017 at 04:40 AM

    I have turned encryption off and back on again so I can see forms already sent, but there is one that is still encrypted which I really need asap!

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    JotForm Support

    Answered by Chriistian on June 20, 2017 at 04:56 AM

    If you have turned off the encryption on your form and back on again, it will create a new private key. That new private key will not be able to decrypt the old submission data. So to be able to decrypt the old submission data, you need to upload the old private key if it still stored on your end.

    You can find more info about encryption in this guide: Encrypted Forms and How to Use Them.


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    Answered by albertsschloss on July 12, 2017 at 04:43 AM
    ?Hi, can I not just turn encryption off and view the forms? Confused!
    Tim Estherby | People, Training & Development
    Albert's Schloss | Albert Hall
    M I S S I O N M A R S
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    Answered by Sven on July 12, 2017 at 07:10 AM

    You can turn the encryption off, but you will only be able to see the submissions received after you've turned the encryption off, any submissions received before then, will still require a key to be viewed.