Submissions: How can I view an encrypted form?

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    Asked on June 20, 2017 at 04:40 AM

    I have turned encryption off and back on again so I can see forms already sent, but there is one that is still encrypted which I really need asap!

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    Answered on June 20, 2017 at 04:56 AM

    If you have turned off the encryption on your form and back on again, it will create a new private key. That new private key will not be able to decrypt the old submission data. So to be able to decrypt the old submission data, you need to upload the old private key if it still stored on your end.

    You can find more info about encryption in this guide: Encrypted Forms and How to Use Them.


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    Answered on July 12, 2017 at 04:43 AM
    ?Hi, can I not just turn encryption off and view the forms? Confused!
    Tim Estherby | People, Training & Development
    Albert's Schloss | Albert Hall
    M I S S I O N M A R S
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    Answered on July 12, 2017 at 07:10 AM

    You can turn the encryption off, but you will only be able to see the submissions received after you've turned the encryption off, any submissions received before then, will still require a key to be viewed.