What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We've been charged even if our account is already suspended

    Asked by John  on June 20, 2017 at 06:25 AM

    We, have once signed up for an account with you, and without notice you suspended our account. We took it as you simply did not wish to work with us, and accepted it. We managed to find an alternative service provider and moved on.

    But now we noticed that you have charged our card again, a month after you took our money, and suspended our account, we can only take this as a fraud or please refund it, before we take it further.  

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    JotForm Support

    Answered by Welvin on June 20, 2017 at 08:21 AM

    I have refunded the payment. Expect the refund returned to your card within 4-10 business days. 

    You have been suspended because your information in our system doesn't match the information in your form. If you are a staff of RBMV Bank, you should use the official bank domain instead of the free email address. Aside from this, your forms are good since they are integrated with Stripe, mainly as the payment gateway.