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    Global Countdown Widget: does not submit form when limit is reached

    Asked by gillesvds on June 20, 2017 at 06:54 AM

    The only required fields are on the first page. For debugging period, I set the countdown duration at 1 minute long. It's enough for fulfilling the required fields and answering some questions on the following pages.

    When the counter ends, it displays the last page including the last question and the submit button. And the form is blocked, the submit button does not work.

    The only "special" field is a hidden calculated field on the last page but it is not marked as required. So, I don't understand why the form is not submitted.

    Thanks for helping me.

    Page URL:
    https://form.jotformeu.com/71652172304348

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    JotForm Support

    Answered by EltonCris on June 20, 2017 at 08:28 AM

    I cloned your form here and run some tests but I could not reproduce the problem.

    I tested it with 10 seconds time and filled all the required fields within the first page. When the timer ends, it jumps to the last page where the submit button is and submits the form automatically.

    I also could not reproduce the problem with I tested your form here. Did you manage to fix the problem?

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    Answered by gillesvds on June 20, 2017 at 08:36 AM

    In fact, if you click on the next button (Suivant) to go forward to the next page or some next pages, you will experience the problem.

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    JotForm Support

    Answered by Sven on June 20, 2017 at 10:43 AM

    I tested your form and I was able to reproduce the issue, and even with my cloned version of your form I was still able to reproduce. 

    I have escalated this to our developers to look into, and we will notify you via this thread with any updates.

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    Answered by gillesvds on June 20, 2017 at 10:48 AM

    I'm waiting, thanks.

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    JotForm Support

    Answered by widgets on June 30, 2017 at 10:35 AM

    Hi @gillesvds, we made some adjustment son the widget. It should be working now. Please confirm and let us know if the problem persist.

    Regards,
    Widget Team