Payment error on stripe

  • florencejhill
    Asked on June 20, 2017 at 7:56 AM

    When people are trying to pay through our website they get a message that there's been a payment error. The payment they are trying to make does isn't taken from their bank - I have checked Stripe and there's no 'failed payment' message

     

    Please help!

    Thanks,

    Becki

    Jotform Thread 1178231 Screenshot
  • Sven
    Replied on June 20, 2017 at 9:54 AM

    Have you tired re-setting the stripe connection details please? As sometimes you might need to refresh that. Can you please try doing that and confirm if the issue still persists?

  • florencejhill
    Replied on June 20, 2017 at 10:02 AM

    Hello, I deleted the payment section on the form and made it again and I think that's worked, thanks!

  • Sven
    Replied on June 20, 2017 at 10:27 AM

    you're very welcome, glad to hear it's working for you now.