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    Payment error on stripe

    Asked by florencejhill on June 20, 2017 at 07:56 AM

    When people are trying to pay through our website they get a message that there's been a payment error. The payment they are trying to make does isn't taken from their bank - I have checked Stripe and there's no 'failed payment' message


    Please help!



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    Answered by Sven on June 20, 2017 at 09:54 AM

    Have you tired re-setting the stripe connection details please? As sometimes you might need to refresh that. Can you please try doing that and confirm if the issue still persists?

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    Answered by florencejhill on June 20, 2017 at 10:02 AM

    Hello, I deleted the payment section on the form and made it again and I think that's worked, thanks!

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    Answered by Sven on June 20, 2017 at 10:27 AM

    you're very welcome, glad to hear it's working for you now.