What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please re-activate my autosuspended account

    Asked by peter  on June 20, 2017 at 08:45 AM

    Could you please unlock my account. (I know I have a password field in the form, you are free to delete it)



  • Profile Image
    JotForm Support

    Answered by AIDAN on June 20, 2017 at 10:44 AM

    I have renamed the "Password" fields in some of your forms to "Access Key" then re-activated your account.

    I advise you to do the same for your existing and future forms, to avoid having your account autosuspended for violating our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use


    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Profile Image

    Answered by Peter  on June 21, 2017 at 01:58 AM



    Thanks. Please double check my account as I still get the same error message when I try to log in.



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    JotForm Support

    Answered by candy on June 21, 2017 at 04:44 AM

    Dear Peter,

    As far as I checked your account named "Verhoop", I have seen that your account has been still auto-suspended as you have requested login information (password) from your users in your forms.

    I couldn't find any situation that violates our Terms Of Use except the password fields . So that, I have deleted the password fields and white-listed your forms in order to re-activate your account. You can continue to use your account normally, now.

    Thank you for your understanding.