What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form slows down my site...is this normal?

    Asked by sketched11 on June 20, 2017 at 10:04 AM

    When adding my form to my site it slows it down to the point of being frozen. Is there a cure for this??

    my test site is sketchaholic.dudaone.com > go to the ORDER page

     

    please advise

    Page URL:
    sketchaholic.dudaone.com

  • Profile Image
    JotForm Support

    Answered by Rose on June 20, 2017 at 11:57 AM

    We are sorry for this inconvenience.

    I checked your form on your website and I could not encounter any similar issue on my end as you can see here. 

    However, when I inspected your webpage, the form was embedded to your side with source code and some css changes was applied.

    The issue could be related some conflicts between the form source code and your page. I can suggest you to inject your custom css to your form through JotForm and embed it to your site via Iframe embed code. Here is related user guide you may have a look at it. 

    https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    If you have more questions, please feel free to contact us.