What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Thank you page is not shown at the end!

    Asked by ChristianPriesnitz on August 01, 2012 at 04:31 AM

    Hello,

    at the end of the following form (http://form.jotformeu.com/form/22113318791348) a thank you page is supposed to be shown. I don´t know why this does not work! There is just a blank page shwon instead of the prepared thank you page.


    Thank in advance for any help!

    Christian

     


  • Profile Image
    JotForm Support

    Answered by liyam on August 01, 2012 at 04:40 AM

    Thank you for reporting, Christian. 

    I have just forwarded this concern to the development team.  They will be the one to look into this matter.  Once we have updates, we'll inform you right away.

    Thank you for your patience and we apologize for your inconvenience.

  • Profile Image

    Answered by ChristianPriesnitz on August 01, 2012 at 09:23 AM

    Thank you! It is getting more and more urgent since the form is supposed to go online today! Furthermore, I also do not receive notification emails and no autoresponder mail is sent. Thnak your your help!

  • Profile Image
    JotForm Support

    Answered by Goldo on August 01, 2012 at 01:07 PM

    I have cloned your form and was able to submit successfully. So please try to clone the form your end and see if it helps (use the clone). See link below for a guide.

    http://jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    As for notifications and autoresponder, please try to remove and re-create both using clone form.

  • Profile Image

    Answered by ChristianPriesnitz on August 01, 2012 at 01:52 PM

    Hello,

    thank you for your reply. I did what you suggested and now at least the autoresponder mail works. I´ll wait a few more minutes to see whether I´ll also get a notification mail.

    Maybe, one reason mitght be that I have a second account (an old one) with the same mail address registered as the one that is now used for the notification mail.

    The name of the account is ChristianP. If possible you can delete that account!

    Thanks in advance,

    Christian

  • Profile Image

    Answered by ChristianPriesnitz on August 01, 2012 at 02:02 PM

    Hello,

    now I also received the notification mail. Just took a few minutes longer. Thanks for your support. I hope that it will work from now on without problem.

    Thanks again. Your support is amazing!

    Christian

  • Profile Image

    Answered by pinoytech on August 01, 2012 at 02:06 PM

    Glad to hear that your form is working fine now. Feel free to contact us anytime if you need our assistance again.

    Have a good day!

  • Profile Image
    JotForm Support

    Answered by Goldo on August 02, 2012 at 11:32 PM

    Hi Christian, 

    I have deleted your other account ChristianP as requested. Please feel free to let us know if you happen to encounter issues.

    Thanks!