Thank you page is not shown at the end!

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    ChristianPriesnitz
    Asked on August 01, 2012 at 04:31 AM

    Hello,

    at the end of the following form (http://form.jotformeu.com/form/22113318791348) a thank you page is supposed to be shown. I don´t know why this does not work! There is just a blank page shwon instead of the prepared thank you page.


    Thank in advance for any help!

    Christian

     


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    liyam
    Answered on August 01, 2012 at 04:40 AM

    Thank you for reporting, Christian. 

    I have just forwarded this concern to the development team.  They will be the one to look into this matter.  Once we have updates, we'll inform you right away.

    Thank you for your patience and we apologize for your inconvenience.

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    ChristianPriesnitz
    Answered on August 01, 2012 at 09:23 AM

    Thank you! It is getting more and more urgent since the form is supposed to go online today! Furthermore, I also do not receive notification emails and no autoresponder mail is sent. Thnak your your help!

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    Goldo
    Answered on August 01, 2012 at 01:07 PM

    I have cloned your form and was able to submit successfully. So please try to clone the form your end and see if it helps (use the clone). See link below for a guide.

    http://jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    As for notifications and autoresponder, please try to remove and re-create both using clone form.

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    ChristianPriesnitz
    Answered on August 01, 2012 at 01:52 PM

    Hello,

    thank you for your reply. I did what you suggested and now at least the autoresponder mail works. I´ll wait a few more minutes to see whether I´ll also get a notification mail.

    Maybe, one reason mitght be that I have a second account (an old one) with the same mail address registered as the one that is now used for the notification mail.

    The name of the account is ChristianP. If possible you can delete that account!

    Thanks in advance,

    Christian

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    ChristianPriesnitz
    Answered on August 01, 2012 at 02:02 PM

    Hello,

    now I also received the notification mail. Just took a few minutes longer. Thanks for your support. I hope that it will work from now on without problem.

    Thanks again. Your support is amazing!

    Christian

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    pinoytech
    Answered on August 01, 2012 at 02:06 PM

    Glad to hear that your form is working fine now. Feel free to contact us anytime if you need our assistance again.

    Have a good day!

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    Goldo
    Answered on August 02, 2012 at 11:32 PM

    Hi Christian, 

    I have deleted your other account ChristianP as requested. Please feel free to let us know if you happen to encounter issues.

    Thanks!