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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment still coming up as $19 instead of $14.25 at payment screen

    Asked by DhikrAccountants on June 20, 2017 at 12:00 PM



    I am looking to upgrade my package to Bronze, how ever when i upgrade the package the monthly cost still shows up at $19 instead of the discounted price of $14.25.


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    JotForm Support

    Answered by Nik_C on June 20, 2017 at 01:31 PM

    If you were referring to this:

    Then the confusion must be because the discount is for yearly plan

    And not for monthly.

    Hope this clears it up.

    If you have any further questions please let us know.

    Thank you!