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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I applied for a discount and have not heard back

    Asked by jennylinfoundation on June 20, 2017 at 12:10 PM

    I have applied for a discount to upgrade, including sending the form requested.  I have not heard back, but it is imperative that I can register the last kids in the program so I went ahead and upgraded anyway.  We have been gathering registrations (about 200) since January, but apparently the last 100+ waited until June to register, necessitating our upgrade.

    Do we have the discount?  And can we get a refund on the overpayment?  And do you send a receipt that I can give to the Foundation who will pay me back?

    Page URL:
    Jennylinfoundation.org

  • Profile Image
    JotForm Support

    Answered by amy on June 20, 2017 at 01:23 PM

    Hi,

    Your discount application has been accepted and your Jotform account is now in our non-profit bronze monthly plan. 

    Before the non-profit discount, it seems you upgraded your account to the bronze monthly plan. Therefore, you haven't been extra charged within this month for the non-profit plan.

    Also, you won't be charged within the next month for the non-profit plan. Because your payment for the "Bronze Monthly" plan has not been refunded to you. $9.49 was transferred as a credit to your Jotform account. That means you won't be charged for the next month. 

    However, if you request a refund, we can make a refund for your closing balance. If you encounter any issue in this process, please let us know.

    Thank you.

    Kindest Regards.

  • Profile Image

    Answered by Jan Steinhoff  on June 20, 2017 at 02:22 PM

    Thank you.  Yes, I did upgrade to bronze because the registrations were still being sent in, and some that I was expecting did not come in (the reason may have been that the parent didn't get around to it this morning.)  But I was afraid that it had been disabled and I know there are still some out there that I haven't heard from.  

    In any case, our JotForm account will be cancelled after June because the event is for only 6 weeks.  We will be reactivating it again next January, but I will expect to upgrade in June because it seems our parents (over 100 out of 300) signed up in June.  Would it be too much trouble to carry over the closing balance to next June?

    Thanx,

    Jan

  • Profile Image

    Answered by Jan Steinhoff  on June 20, 2017 at 02:23 PM

    Thank you.  Yes, I did upgrade to bronze because the registrations were still being sent in, and some that I was expecting did not come in (the reason may have been that the parent didn't get around to it this morning.)  But I was afraid that it had been disabled and I know there are still some out there that I haven't heard from.  

    In any case, our JotForm account will be cancelled after June because the event is for only 6 weeks.  We will be reactivating it again next January, but I will expect to upgrade in June because it seems our parents (over 100 out of 300) signed up in June.  Would it be too much trouble to carry over the closing balance to next June?

    Thanx,

    Jan

  • Profile Image
    JotForm Support

    Answered by david on June 20, 2017 at 03:33 PM

    You have a credit of $9.49 USD left over from switching to the non-profit rate subscription.  That credit will be applied towards any new subscription charges and will carry over until used.