I am unable to login to my account. It says my account is auto-suspended.

  • Profile Image
    Asked on June 20, 2017 at 12:40 PM

    My login is not letting me log in its saying autosuspended! And I am looking for a few forms people have filled out and returned.

  • Profile Image
    Answered on June 20, 2017 at 02:02 PM


    Your account was reported by our phishing detection system as suspicious of phishing activities, your form "Create an Account Form" is the one that triggered the suspension. 

    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms regarding to Termination of the service and Scams.

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    We understand this might not be the case with your for,  yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails, that show suspicious forms must be suspended immediately. 

    Upon checking your form, I found that you have form fields like "Password" which makes it suspected of being used for phishing. Authentication form can't be used in JotForm and creating such forms are against the Terms of Use. I have deleted the password field and activated your account again.

    Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!