What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't log in. I've resent my password various times.

    Asked by Monique  on June 20, 2017 at 12:50 PM
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    JotForm Support

    Answered by John_Benson on June 20, 2017 at 01:56 PM

    Your account has been suspended because it is asking for credit card information. The name of the form is "Member Agreement". 

    Asking for credit card information is against our terms of use. We can activate your account if you let us delete the guilty fields or delete the form.

    We'll wait for your response. Thank you.

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    Answered by Monique  on June 20, 2017 at 02:05 PM

    Ok. You may delete those fields. Thank you!

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    JotForm Support

    Answered by John_Benson on June 20, 2017 at 03:08 PM

    Your account is now activated.

    To avoid getting suspended collecting a payment or a donation, please use our Payment Integration. For more information, please check this guide to help you get started creating a payment form: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    Hope that helps. Thank you.