Why my account is charged again?

  • Profile Image
    cscvakfi
    Asked on June 20, 2017 at 01:30 PM

    I turned my subscription into free version yet i am still charged as a bronze user. I don't want to pay for this, even if i have to pay for this i will require refunds. If this ever happens again, i'm pulling charges.

    Inform me at mert.yilmaz@copunesahipcik.org, please.

  • Profile Image
    Nik_C
    Answered on June 20, 2017 at 02:38 PM

    I checked your account and it wasn't charged this month. As you can see below from your invoices:

    https://support.jotform.com/myaccount/billing

    Your last charge was a previous month.

    If you have any receipt of the charge, please share.

    We're sorry for any inconvenience.

    I responded in your email as well.

    Thank you!