What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my account is charged again?

    Asked by cscvakfi on June 20, 2017 at 01:30 PM

    I turned my subscription into free version yet i am still charged as a bronze user. I don't want to pay for this, even if i have to pay for this i will require refunds. If this ever happens again, i'm pulling charges.

    Inform me at mert.yilmaz@copunesahipcik.org, please.

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    JotForm Support

    Answered by Nik_C on June 20, 2017 at 02:38 PM

    I checked your account and it wasn't charged this month. As you can see below from your invoices:

    https://support.jotform.com/myaccount/billing

    Your last charge was a previous month.

    If you have any receipt of the charge, please share.

    We're sorry for any inconvenience.

    I responded in your email as well.

    Thank you!