What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We're no longer receiving emails when a submission comes through.

    Asked by katyslimmon on June 20, 2017 at 01:56 PM
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    JotForm Support

    Answered by david on June 20, 2017 at 03:05 PM

    I checked the email history for your account and did not see any failed emails.  You can view the same logs on your end:


    Check your spam/junkmail folder to ensure the emails are not being filtered there.  If they are, mark them as "not spam" or your email providers equivalent and they should no longer be filtered.