What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email advertising

    Asked by afwebs on June 20, 2017 at 02:16 PM

    Is there a way I can globally opt out from your advertising emails and newsletters for all my forms?  I regularly click on 'unsubscribe' when they are sent but they just keep on coming . . .   

    It's not so much a problem for me, I just delete them upon arrival.  However, I have around 50 forms/customers who are receiving these on their notification emails.  I intended that the forms would be used on the contact pages of their websites purely to provide a means for their customers to contact them, not for you to 'spam' them with irrelevant advertising (my customers will NEVER be Jotform customers because they never create website pages)!  Your advertising is of absolutely no interest to them and they are complaining to me (as their website designer) that they find it annoying.

    Hope you can help.

     

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    JotForm Support

    Answered by aubreybourke on June 20, 2017 at 02:26 PM

    I have unsubscribed you with this email: webmail@afwebs.co.uk

    Sorry for the inconvenience.

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    Answered by afwebs on June 21, 2017 at 06:43 AM
    Hi aubreybourke,

    Unfortunately that doesn’t help at all –as said in my ticket to you, the problem is the advertising emails being sent to the 59 notification email addresses (forms) in my account (ie to all my customers). I DO NOT want to be unsubscribed on webmail@afwebs.co.uk because I want to be kept up to date with what you are doing and newsletters etc. Please put me back on your mailings.

    However, as said before, my customers are not in the slightest interested in JotForm and see your emails as annoying spam – please could you unsubscribe them.

    Thank you.


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  • Profile Image

    Answered by afwebs on June 21, 2017 at 06:44 AM
    Hi aubreybourke,

    Unfortunately that doesn’t help at all –as said in my ticket to you, the problem is the advertising emails being sent to the 59 notification email addresses (forms) in my account (ie to all my customers). I DO NOT want to be unsubscribed on webmail@afwebs.co.uk because I want to be kept up to date with what you are doing and newsletters etc. Please put me back on your mailings.

    However, as said before, my customers are not in the slightest interested in JotForm and see your emails as annoying spam – please could you unsubscribe them.

    Thank you.


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    JotForm Support

    Answered by aubreybourke on June 21, 2017 at 07:03 AM

    OK you are subscribed to the news letter again.

    If you send me the email addresses of your customers I can unsubscribe each user from the news letter for you.

    Appologies for the inconvenience this has caused you.

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    Answered by afwebs on June 21, 2017 at 07:43 AM
    Email addresses are:

    websitemail@1066roofingandguttering.co.uk
    websitemail@acefibreglassmouldings.co.uk
    noreply@acornbathresurfacing.co.uk
    webmail@allgas.co.uk
    websitemail@applebyandchilds.co.uk
    websitemail@aspmcrewkerne.co.uk
    arblaze@adamsfield.co.uk
    websitemail@attcommercials.co.uk
    websitemail@autorefurbs.co.uk
    websitemail@aztecfascias.co.uk
    websitemail@beaconplanthiresouthern.co.uk
    webmail@bennettandsons.co.uk
    websitemail@beselectrical.co.uk
    websitemail@betaclean.co.uk
    websitemail@bracknellhireservices.co.uk
    websitemail@brightonhouseclearance.co.uk
    websitemail@buckleysbuildingservices.co.uk
    websitemail@campionmortgageservices.co.uk
    sitemail@carolscurtainsandblinds.co.uk
    websitemail@chaircaning.co.uk
    websitemail@chapmansremovalshastings.co.uk
    websitemail@chiefconstruction.co.uk
    websitemail@dransfieldroofing.co.uk
    websitemail@ecovanbrightonremovals.co.uk
    websitemail@ecovanplusman.co.uk
    webmail.ecovanremovalsbrighton.co.uk
    webmail.ecovanremovalsbrighton.uk
    websitemail@fastpaceelectrical.co.uk
    websitemail@flame2flue.co.uk
    websitemail@futureflooringyeovil.co.uk
    websitemail@gkindustrialflooring.co.uk
    websitemail@greencroftremovals.co.uk
    websitemail@howellselectrical.co.uk
    websitemail@iancookmanroofing.co.uk
    websitemail@igthompsonroofing.co.uk
    websitemail@jacksonsplumbing.co.uk
    websitemail@jtscouriers.co.uk
    websitemail@kandmroofingsutton.co.uk
    websitemail@kjpbuild.co.uk
    noreply@lockhurstselfstorage.co.uk
    websitemail@morganclarkroofing.co.uk
    websitemail@morganclarktimberanddamp.co.uk
    noreply@moss-guard.co.uk
    websitemail@officesinbeckenham.co.uk
    websitemail@oxonenergy.com
    websitemail@paintstrippingoxford.co.uk
    website@paulsladeandsonflooring.co.uk
    pso@afwebs.co.uk
    websitemail@prheatingandplumbing.co.uk
    websitemail@pro-fitfloorcoverings.co.uk
    webmail@propointing.co.uk
    websitemail@shaunwhittakerflooring.co.uk
    websitemail@sonialocke.co.uk
    websitemail@upholsteryandcurtains.co.uk
    websitemail@woodwormtreatmentkent.co.uk
    websitemail@vimarflatroofing.co.uk

    I have manually unsubscribed most of these as a result of the recent round of ‘Buy a year of Jotform’ emails and then again for the Newsletter emails. Problem is, that a month or two later after unsubscribing they start to come again . . .

    Hopefully you can fix the unsubscribe so that it is permanent.

    Thank you.



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    JotForm Support

    Answered by aubreybourke on June 21, 2017 at 10:00 AM

    Ok I have unsubscribed all of those email addresses.

    Except for these two:

    webmail.ecovanremovalsbrighton.co.uk
    webmail.ecovanremovalsbrighton.uk

    Because they are not valid email addresses.

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    Answered by afwebs on June 21, 2017 at 02:44 PM
    Thank you.
    The two non valid email addresses are:
    webmail@ecovanremovalsbrighton.co.uk
    webmail@ecovanremovalsbrighton.uk
    Sorry about the ‘typo’!


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    JotForm Support

    Answered by aubreybourke on June 21, 2017 at 03:09 PM

    Very welcome. All the emails you supplied are unsubscribed now.