What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I transfer my account to another user and make it an educational account?

    Asked by steveschechter on June 20, 2017 at 02:47 PM
  • Profile Image
    JotForm Support

    Answered by John_Benson on June 20, 2017 at 04:18 PM

    Hi,

    May I know what do you mean to transfer the account to another user? Here is a few question so we can understand further what you're trying to achieve:

    1. Do you want to move the 70 forms you have on your account to another user? 

    2. Do you want to change the account owner and pass it to another user?

    To apply for the educational account, please go to this link: https://www.jotform.com/education/pricing/. All necessary information needed is in the link. After applying, give us up to 24 hrs to process the request. Upon approval, you should get an email and just follow the instruction to upgrade your account with 50% discount.

    We'll wait for your response.

     

  • Profile Image

    Answered by steveschechter on June 21, 2017 at 02:43 PM
    New response received
    I want to change the account owner and pass it to another user. How can I
    do this and how can the new account owner convert to an educational account?
    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on June 21, 2017 at 03:20 PM

    Here are the steps you can follow to change the account owner:

    1. If you want to change the email address of the old user to the new user. You can do that in the Account Profile page. Here's the link: https://www.jotform.com/myaccount/profile

    2. After that, you can request for a change username here in the Support Forum. Please take note only admin and supporters can change your username. Also, if you want to change the old password to a new one, please go to this link: https://www.jotform.com/login

    3. After that, please apply on this link for the educational account: https://www.jotform.com/education/pricing/. After applying, give us up to 24 hrs to process the request. Upon approval, you should get an email that looks like this:

    4. Contact us again here in the Support Forum so we can switch your old subscription plan to a new subscription plan with the educational discount.

    If you have questions or need clarifications, please let us know. Thank you.