What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Seems that sometimes automated emails are not being generated

    Asked by bergproperties on June 20, 2017 at 02:54 PM

    Specifically this one recently did not generate an email to sales@bergproperties,com ... we use gmail corporate email - it did not go to spam - we checked


    Never got the email...


    2017-06-16 16:52:22
    MLS Listing (For Sale) - Get listed on MLS and Major websites like Redfin, Realtor.com, Zillow, Trulia and much more (Amount: 295.00 USD)Total: $295.00
    Stripe customer ID: cus_ArAi2BZ7qiS0qR

    ==Payer Info==
    First Name Stanley
    Last Name Luberda Jr
    E-Mail swluberda@hotmail.com






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    JotForm Support

    Answered by aubreybourke on June 20, 2017 at 03:04 PM

    This problem usually occurs when your email provider rejects the incoming message.

    Heres a guide how to prevent this:

    How to Prevent Email Bouncing Related Issues

    Heres a guide to permanently fix this:

    How to Setup SMTP for a Form