What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not able to locate the Settings tab

    Asked by IPCOOP on June 20, 2017 at 04:07 PM

    I am not able to locate the settings tab.

    I tried both the top of the screen and my profile account and it does not show.



    This is a re-post of a comment on How to Delete Notifications/Autoresponder

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    JotForm Support

    Answered by Jan on June 20, 2017 at 06:01 PM

    I checked your account and I can see that you are still using the Form Builder Version 3. This is the reason why you cannot see the "Settings" tab.

    You can use the Form Builder V4 by going to the Account Settings and changing the Form Builder to "Version 4". Here's the link: https://www.jotform.com/myaccount/settings.

    After doing this, go back to My Forms and start editing your forms. Clicking the "Edit Form" button should redirect you to the new Form Builder.

    Hope that helps. Thank you.