What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications: I have two forms not getting from one of them

    Asked by paulgrey on June 20, 2017 at 04:38 PM

    HI, I HAVE A CAT COLLAR FORM AND A DOG COLLAR FORM, I RECEIVE THE RESULTS FROM THE CAT COLLARS BUT NOT THE DOG COLLAR FORM, HAVE DONE  A TEST FILL IN AND STILL NO RESULTS 

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    JotForm Support

    Answered by Mike on June 20, 2017 at 06:34 PM

    Your email address is not blocked on our end. I would like to suggest checking a Spam/Junk folder via webmail to see if the message ended up there. You may also submit one more test entry.

    If you need any further assistance on this, please let us know.

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    Answered by paulgrey on June 20, 2017 at 10:43 PM

    Yes they are in the spam folder but only the dog collar submissions, why ? what do i need to do to stop them going in there
    Tuesday, 20 June 2017, 11:34 pm +0100 from JotForm :
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    JotForm Support

    Answered by Chriistian on June 21, 2017 at 02:36 AM

    I checked the email notification settings on both forms and I noticed that in Cat Collar Form, you are using the noreply@formresponse.com as a Sender Email while in the Dog Collar Form, you are using the noreply@jotform.com that could be perhaps the reason why you are not receiving notification emails from the Dog Collar Form but receiving notification emails from Cat Collar Form.

    Since you have mentioned the emails from the Dog Collar Form is there on the Spam Folder, please mark it as not Spam so that it will not flagged as Spam in the future.

    Related Guide: Why I am not Receiving Email Notifications?

    Let us know if you need further assistance.
    Regards.

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    Answered by paulgrey on June 22, 2017 at 05:43 PM

    Great all sorted thank you
    Wednesday, 21 June 2017, 7:36 am +0100 from JotForm :
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