I haven't received the password reset instructions emails

  • Profile Image
    Mark 
    Asked on June 20, 2017 at 05:27 PM

    I sent a request for a new password, but haven't received a password reset email.

     

    The username is "bacwsupport"

  • Profile Image
    AIDAN
    Answered on June 20, 2017 at 07:31 PM

    I have checked the account username you kindly provided, and found that two password reset instruction emails have been sent successfully so far to the email associated with it.

    Please check the inbox of the email address associated with this account, along with the SPAM/JUNK/BULK folders, in case emails are landing there instead of the inbox.

    I hope this helps. If you need further assistance please let us know. Thank you.