What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I haven't received the password reset instructions emails

    Asked by Mark  on June 20, 2017 at 05:27 PM

    I sent a request for a new password, but haven't received a password reset email.


    The username is "bacwsupport"

    Page URL:

  • Profile Image
    JotForm Support

    Answered by AIDAN on June 20, 2017 at 07:31 PM

    I have checked the account username you kindly provided, and found that two password reset instruction emails have been sent successfully so far to the email associated with it.

    Please check the inbox of the email address associated with this account, along with the SPAM/JUNK/BULK folders, in case emails are landing there instead of the inbox.

    I hope this helps. If you need further assistance please let us know. Thank you.