What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete payment

    Asked by lomitapostparcel on June 20, 2017 at 06:25 PM


    I have a question about an incomplete payment submission I received. If it is because I input an incomplete/incorrect paypal account name am I able to correct this in some way so that the payment may be approved from the payment gateway?

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    JotForm Support

    Answered by BDAVID on June 20, 2017 at 08:24 PM

    An incomplete payment means that the user decided not to complete the payment when he was redirected to the PayPal page after submission. https://www.jotform.com/help/135-How-to-view-incomplete-payments 

    Please note that completing a submissions will NOT process any payment as there was no payment information to begin with. The system will simply treat this as a regular submission so it can be included on form reports, and that email alerts can be fired off as usual.

    We would suggest you to setup IPN(Instant Payment Notification), which is a POST message sent by Paypal whenever a transaction is completed on their side.

    Open a new thread if you need anything else.