What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Take Photo widget - Photo not showing the photo when it has been submitted

    Asked by BarryPlant on June 20, 2017 at 07:38 PM


    I am trying to use this widget "Take Photo" when I take the photo and submit the form, I cant view the photo on the submissions?  How can I make it viewable when submitted?



    Page URL:

  • Profile Image

    Answered by WilliamR on June 20, 2017 at 09:02 PM

    For clarification, are you also using a mobile device when uploading a picture on your form?

    Please be advised  that this issue only occurs when the photo widget is replaced with a file upload field - it's fallback version when a browser doesn't support flash. However, this should be working fine on desktop. This is how the PDF looks when you take a photo from your desktop/pc. It should have the photo on the PDF file.

    If you are going to use your form on desktop using browsers with flash support like Chrome and Firefox, you will be able to see the camera tool where you can take photos straight from your form.

    However, for browsers that don't support flash like those on mobile devices, there will be an upload tool shown in replacement of the actual camera tool that you see on the desktop - this is its fallback method. This is to allow users to upload the image file from their phone. Currently, when you upload an image from your phone using the fallback upload tool, it will only display a link of the image file on the submission PDF. This is an ongoing issue and like I've said, it is not yet resolved. However, we will let you know once this is fixed.

    If you want to include the PDF link on email notifications so you can download it directly from your email, just add the PDF Link tag on the notification template.


  • Profile Image

    Answered by POME3790 on June 23, 2017 at 05:32 PM

    Do you have any idea when this function to take photos on a mobile phone will be available?


  • Profile Image
    JotForm Support

    Answered by EltonCris on June 23, 2017 at 06:37 PM


    We will answer your question to a separate thread here https://www.jotform.com/answers/1182310.