Take Photo widget - Photo not showing the photo when it has been submitted

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    Asked on June 20, 2017 at 07:38 PM


    I am trying to use this widget "Take Photo" when I take the photo and submit the form, I cant view the photo on the submissions?  How can I make it viewable when submitted?



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    Answered on June 20, 2017 at 09:02 PM

    For clarification, are you also using a mobile device when uploading a picture on your form?

    Please be advised  that this issue only occurs when the photo widget is replaced with a file upload field - it's fallback version when a browser doesn't support flash. However, this should be working fine on desktop. This is how the PDF looks when you take a photo from your desktop/pc. It should have the photo on the PDF file.

    If you are going to use your form on desktop using browsers with flash support like Chrome and Firefox, you will be able to see the camera tool where you can take photos straight from your form.

    However, for browsers that don't support flash like those on mobile devices, there will be an upload tool shown in replacement of the actual camera tool that you see on the desktop - this is its fallback method. This is to allow users to upload the image file from their phone. Currently, when you upload an image from your phone using the fallback upload tool, it will only display a link of the image file on the submission PDF. This is an ongoing issue and like I've said, it is not yet resolved. However, we will let you know once this is fixed.

    If you want to include the PDF link on email notifications so you can download it directly from your email, just add the PDF Link tag on the notification template.


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    Answered on June 23, 2017 at 05:32 PM

    Do you have any idea when this function to take photos on a mobile phone will be available?


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    Answered on June 23, 2017 at 06:37 PM


    We will answer your question to a separate thread here https://www.jotform.com/answers/1182310.