What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I make sure the Stripe paymnet is processed successfully before the user can move to the next page of the form?

    Asked by Alexander on June 21, 2017 at 12:24 AM

    On my form, the user the ability to download a document (via webmerge) ONLY after they have successfully made a payment.

    I can't figure out how to prevent the user from visiting the next page where they can enter their email (which sends them the document) if the stripe payment has not gone through (ie: it has not been denied). When I indicated that the stripe payment field is required, if the user inputs anything into the Stripe fields they can proceed. I need it to be that only if they enter correct information (and their order is processed) can they continue. 

    My second question is, where can I write a response to users who have been denied. A simple "there's been an error with your card. please try again." is what I'm after.