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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions are not going to all our recipients

    Asked by BariLit on June 21, 2017 at 01:08 AM

    Using the Will McLean Festival Performer Application 2018 form in our account,

    We are only getting them sent to  dennisjdevine@gmail.com, none of

    our other listed people are getting the submiited forms.

     

    Please review and let us know what the problem is and how to fix it.

     

    Thank you,

    Dennis Devine

    Page URL:
    http://www.willmclean.com/index.php/music-festival-info-sp-1712563477/<br/>performers-application

  • Profile Image
    JotForm Support

    Answered by amy on June 21, 2017 at 04:28 AM

    Dear Devine,

    When I check your email logs everything seems fine on our side. Here are your email logs' results:

    If you want to check if your emails are being sent successfully, you can check the email logs.

    How to View All Your Form Email History

    Would you also please check your SPAM folder? If you find our emails in your SPAM folder, please mark them as not SPAM.

    If you still cannot find our emails either in your inbox or spam folder, please try using SMTP method and whitelisting JotMails IP addresses:

    How to Setup SMTP for a Form

    Whitelisting JotMails IP Addresses

    If your problem persists, please let us know.

    Thank you.

    Kindest Regards.