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    Not receiving submission emails from form.

    Asked by andreolukas on June 21, 2017 at 02:18 AM


    I have spent a number of hours testing the forms I just made but cannot seem to figure out what the problem is. Both forms' email addresses are not on the bounce list.

    I have attached some screenshots of what I've done - please let me know what I can do.

    Thanks for your time,


    P.S. I thought you could attach more than one screenshot - if you need the others, let me know.

    P.P.S. File was too large. Uploading something else just to get this done and over with.

    Page URL:

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    JotForm Support

    Answered by ashwin_d on June 21, 2017 at 05:04 AM

    Hello Andreo,

    I'm sorry for the trouble caused to you. I did check your last edited form "AOS Inquiry Form" and did not find any issue with that. You have configured your notification and auto-responder email alert correctly and submission emails should be sent successfully. 

    I checked our email logs and found that submission emails are being sent successfully to inquiry@aceofstrings.com. Please check the email logs below:

    [2017-06-21 02:06:18] Submission #3738343780327386166 Form #71699474583474 SENT to inquiry@aceofstrings.com from smtp:inquiry@aceofstrings.com, via SMTP 

    [2017-06-20 05:35:46] Submission #3737605466713540337 Form #71699474583474 SENT to inquiry@aceofstrings.com from smtp:inquiry@aceofstrings.com, via SMTP 

    Have you checked your SPAM folder already? Please check your spam folder and see if the submission emails ended up there. If the issue persists, I would suggest you to please use noreply@jotform.com as "Sender Email" of your email alert and see if that solves your problem. Please check the screenshot below on how to select noreply@jotform.com as sender email:


    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!