Not receiving submission emails from form.

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    Asked on June 21, 2017 at 02:18 AM


    I have spent a number of hours testing the forms I just made but cannot seem to figure out what the problem is. Both forms' email addresses are not on the bounce list.

    I have attached some screenshots of what I've done - please let me know what I can do.

    Thanks for your time,


    P.S. I thought you could attach more than one screenshot - if you need the others, let me know.

    P.P.S. File was too large. Uploading something else just to get this done and over with.

  • Profile Image
    Answered on June 21, 2017 at 05:04 AM

    Hello Andreo,

    I'm sorry for the trouble caused to you. I did check your last edited form "AOS Inquiry Form" and did not find any issue with that. You have configured your notification and auto-responder email alert correctly and submission emails should be sent successfully. 

    I checked our email logs and found that submission emails are being sent successfully to Please check the email logs below:

    [2017-06-21 02:06:18] Submission #3738343780327386166 Form #71699474583474 SENT to from, via SMTP 

    [2017-06-20 05:35:46] Submission #3737605466713540337 Form #71699474583474 SENT to from, via SMTP 

    Have you checked your SPAM folder already? Please check your spam folder and see if the submission emails ended up there. If the issue persists, I would suggest you to please use as "Sender Email" of your email alert and see if that solves your problem. Please check the screenshot below on how to select as sender email:


    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!