- andreolukasAsked on June 21, 2017 at 02:18 AM
I have spent a number of hours testing the forms I just made but cannot seem to figure out what the problem is. Both forms' email addresses are not on the bounce list.
I have attached some screenshots of what I've done - please let me know what I can do.
Thanks for your time,
P.S. I thought you could attach more than one screenshot - if you need the others, let me know.
P.P.S. File was too large. Uploading something else just to get this done and over with.Page URL:
- JotForm Supportashwin_dAnswered on June 21, 2017 at 05:04 AM
I'm sorry for the trouble caused to you. I did check your last edited form "AOS Inquiry Form" and did not find any issue with that. You have configured your notification and auto-responder email alert correctly and submission emails should be sent successfully.
I checked our email logs and found that submission emails are being sent successfully to firstname.lastname@example.org. Please check the email logs below:
[2017-06-21 02:06:18] Submission #3738343780327386166 Form #71699474583474 SENT to email@example.com from smtp:firstname.lastname@example.org, via SMTP
[2017-06-20 05:35:46] Submission #3737605466713540337 Form #71699474583474 SENT to email@example.com from smtp:firstname.lastname@example.org, via SMTP
Have you checked your SPAM folder already? Please check your spam folder and see if the submission emails ended up there. If the issue persists, I would suggest you to please use email@example.com as "Sender Email" of your email alert and see if that solves your problem. Please check the screenshot below on how to select firstname.lastname@example.org as sender email:
Hope this helps.
Do get back to us if you have any questions.